Sales Policy

Thank you for purchasing from Polston Health. We anticipate you having an excellent experience with our products. As with any purchasing experience, certain terms and conditions govern transactions with Polston Health. Completing an order or purchase at Polston Health signifies that you accept the terms outlined below along with Polston Health’s Privacy Statement and Service Terms and Conditions. The word “device” refers to any of our products. The term “Polston Health” refers to Polston Health. If you are experiencing difficulties with your new Polston Health item, please review the user guide or contact Polston Health Technical Support at support@polstonhealth.com before considering a return or replacement.

Price Modifications and Location-Specific Fees

All prices are in Euros. Polston Health, at its sole discretion, may modify prices for devices at any time and correct any error in pricing. The customer’s country or location within the European Union may incur location-specific VAT or duties as required by EU regulations. When a purchase is completed using an international MasterCard, Visa, or other electronic payment methods from outside the EU, please be aware that the purchase price may fluctuate with exchange rates on your credit card statement. Additionally, your credit card company or bank may charge you foreign conversion fees. Please contact your credit card company or bank regarding these fees.

Order Acceptance and Confirmation

Polston Health reserves the right to cancel or refuse any order and limit order quantity. Additionally, Polston Health may require additional information before accepting and processing an order. You will receive an order confirmation via email after we receive your payment. This only indicates that we have received your order. It does not signify acceptance to sell you the device. Polston Health reserves the right at any time after receiving your order to accept or decline your order for any reason. Polston Health will refund any payment if Polston Health cancels an order after you have already been billed.

Shipping and Delivery

You select the delivery speed for online purchases by choosing the shipping method you prefer, and Polston Health selects the carrier that delivers your purchase. The shipping cost is displayed before payment or checkout. Once the carrier company collects the product from our facility, the device’s title transfers to you or your designate. Once you or your designate has possession of the device, the liability for damage or loss transfers to you. Devices purchased online from Polston Health will only be shipped to addresses within the European Union. All shipments comply with EU customs regulations and consumer protection directives.

The counting of the days for delivery begins from the day the carrier company collects the product, which may or may not be the same as the day of purchase. It is also important to note that many events beyond Polston Health’s control can affect the exact date of delivery once it leaves our facilities, such as pandemics or natural disasters. Thus, Polston Health cannot be held responsible if deliveries arrive later than the indicated delivery date. Nonetheless, we will work with you to ensure a timely product delivery. Please note that during a pandemic, our delivery associates may request verbal confirmation from a safe distance to satisfy the signature requirement of delivery or may leave lower-cost packages at your door without a signature. Please email support@polstonhealth.com if you experience any issues with deliveries.

Product Availability and Limitations

Polston Health reserves the right to modify quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Polston Health confirms your order but later discovers that it cannot supply the device. In the event Polston Health cannot supply a product you ordered, Polston Health will cancel the order and refund your purchase price in full.

Return Policy

We are confident you will be delighted with the products you purchase from Polston Health because they are developed and built to meet your needs precisely. However, if you are not satisfied with an item and prefer to return it, we will assist you with our 30-day money back guarantee, in accordance with EU consumer protection rights. For returns or replacements, please email return@polstonhealth.com. Please review the information below before proceeding:

Return Timeframe You have 30 days from the date of delivery to initiate a return request, as guaranteed under EU consumer rights directives.

Eligible Returns We accept returns for any reason including dissatisfaction with the product, damaged items upon arrival, defective merchandise, or unopened packages. Accidental damage occurring after delivery is excluded from our return policy.

Our 30-Day Money Back Promise Complete satisfaction is our goal. Should your purchase fail to meet your expectations within 30 days of receipt, simply return it for a complete refund.

Who Pays for Return Shipping? When merchandise arrives damaged or defective, Polston Health covers all return shipping expenses. For standard returns due to personal preference or dissatisfaction, customers are responsible for shipping costs within the European Union.

How to Initiate Your Return Contact our returns department at return@polstonhealth.com with the following details: quantity of items being returned, product name with SKU identifier, explanation for your return, and your order number along with purchase date. Our team will promptly send you detailed instructions and a return shipping label.

Package Requirements for Returns Your return shipment must include: the complete device, every accessory that came with it, the original box and packaging materials, all tags and labels still attached, plus any manuals and warranty documentation provided.

Refund Processing Timeline Upon receiving your returned device, Polston Health will initiate your refund within 5 business days, following EU payment processing regulations.

Important Return Guidelines Products without visible serial numbers cannot be accepted for refund or replacement. Returns are processed within the EU member state of original purchase or may be sent to any EU location as EU consumer protection laws allow. To receive your full refund under our 30-day guarantee, returned devices must be in good working condition with all original components and packaging intact.